FAQ

What is available to rent?

Vestige Event Rentals is a boutique rental company. We offer a vast curated collection of hand-picked props and decor, and custom handmade pieces not found in your usual event rental collection full of store-bought items. VER includes one-of-kind furniture, vintage glassware, unique backdrops, hand dyed linens, handpicked vintage vessels and everything else required to create a fabulous event.

Do you have a rental minimum?

Orders within Bryan/College Station are not subject to a rental minimum. Beyond our 30 mile radius, a higher order minimum and delivery fee will apply. This ensures our small, Aggie owned and operated crew is not run ragged. Will-call orders are subject to a $250 minimum.

Where do you deliver your rentals?

Our warehouse is based out of Bryan/College Station, Texas. However, with a love for travel, we are not bound by our city limits.  VER frequently services the greater Houston area and beyond. Deliveries exceeding 90 miles are subject to delivery rates starting at $700, this fee covers hotel and meals for the delivery team while away, and will be assessed based on rental quantity and event location.

Can I pickup rented items myself?

We do allow self-pickups for certain rented items during specific pick-up times with a $250 minimum. Our contract outlines the rules and guidelines for self-pickup. Failure to arrive at your scheduled pick-up time is subject to forfeiting your rentals, with strict delivery times for other events, we must stay on time and can not delay other clients for late will-call orders. Failure to arrive at your scheduled drop-off time is subject to a $200 late fee. Clients are responsible for their own straps and moving blankets to keep larger pieces secure and protected during transport. Upholstered items and furniture are required to be transported in an enclosed vehicle or trailer.  We will not have staff onsite to assist with loading will-call orders and clients should be prepared to load their own vehicle.

How do I reserve my favorite Vestige items?

Clients are encouraged to fill out our contact form or create a wishlist. From there, we will send you a proposal. Proposals and pricing are valid for two weeks – this also reserves those requested items for two weeks from the initial proposal. Once proposals are finalized, we require a 50% deposit, damage waiver with credit card on file and signed e-contract. Final 50% balance is due 30 days prior to your event Payment plans are available for rental orders over $1,000.00. Items not reserved with payment and required documents will be released back to the public for your event date after the two weeks.

Items rented within 10 days of the delivery date are subject to a rush fee totaling 10% of the rental fee, minimum fee of $25.

Prices are subject to change without a rental deposit and signed documents.

 I changed my mind, can I make changes?

We understand visions may change as you go along with your planning process, or we receive a new sofa that you are dying to have. You have up until 6 weeks out from your event date to make any changes needed – however, any monies paid will not be refunded. After the 6 weeks mark we allow swaps and substitutions for items of equal or greater value. Additional rentals can be added up until 7 days prior to your event date – at that point our delivery crews and assignments have been made and any additional items are subject to a 10% rush fee.

Do you offer extended rental rates?

Our rental rate includes a 72-hour rental fee – this allows for packing/loading one day, event on day two, and unloading/re-organizing on day three. Need the items for longer than 72 hours? We offer extended rental rates for a steal! Contact us for more details.

I am a visual person, can I come look at your items in person?

We do allow in-person visits to our warehouse by appointment only. Typically, these are Monday-Thursday since weekends are reserved for events. We limit all visits to 1-hour and the first warehouse visit is complimentary. Each additional visit or consult is billed at $80/hour and due upon scheduling.

 

What are styling services?

Our styling services entail the design of a style board in conjunction with our event rentals. A design board fee starts at $200 and applies toward your final design & styling fee. Whether you need a simple ceremony design or a your entire venue transformed from start to finish, we love the opportunity to bring your vision to life. Our style boards are a great way to bring your inspiration (or Pinterest board full of 1,000+ images) together into one tangible, cohesive design.

Vestige does not offer coordination services, but we will gladly send you recommendations for some of our favorite planners who can help execute our design & style boards between other vendors, such as linens, floral, stationary, etc.

What does delivery include?

Rental delivery fees start at $100 within Bryan/College Station and increase based on rental quantity, distance traveled, labor involved, late night pickup’s (after 7 pm) and specific delivery times.

Base Delivery fees cover – time and labor packing rental items, driving to your venue, time and labor unloading rentals on one level within 50 feet from delivery vehicle, returning to VER warehouse, return pick-up of rental items at the conclusion of your event, returning to the VER warehouse, time and labor to unload and re-organize items rented.

Additional delivery fees – deliveries involving carrying items up or down stairs, delivery or pickups outside of business hours, set-up or styling of rental items, collecting or tearing down event items not found in one central location upon pick-up, event runs over time, inability to access the venue for delivery or pickup, etc.

UH OH! Something was damaged or lost!

Accidents and spills happen! The customer is ultimately responsible for any damage to rental items that occur while in Client’s possession, including damages or improper packing by coordinators or decorators. If the item is damaged beyond repair due to negligence or misuse, replacement fees can be 4-6 times the rental rate and the credit card on file will be charged the cost to fix or replace the item. If the item is salvageable, we first attempt to fix and clean any and all items ourselves, and the client will be charged the cleaning and/or repair fee.

Examples of damages are candle wax, spills, stains, cigarette/cigar smell, cracks, chips, improper packing, missing packing material or missing items.

Items damaged or missing upon receipt must be reported to VER within 2 hours of receipt, prior to the event.

What is your collaboration or styled shoot policy?

VER accepts a handful of collaborations a year that we feel align closely with our brand. All other collaborations are subject to the following:

  • Fees + 70% off your order + signed styled shoot agreement
  • VER employees will not be on-site for the styled shoot, unless it is one of our hand-picked collaborations, and items must be picked up and returned to us. This is subject to our will-call policies. Delivery may be available on certain dates for an additional fee.
  • For all collaboration inquiries, please email us the details of your ideas including a list of vendors involved, inspiration board, as well as any items that you’re interested. Any and all requests missing these details will not be considered.

We need to cancel our order, what now?

Things happen in life that cause events to be cancelled. We do not refund any monies paid on orders due to the fact that we have pulled these items from our available inventory to other clients. We are happy to give you a credit for a future event date. Cancellations must be made in writing, no less than 30 days prior to the event. At this point we will waive the final payments. If cancellation is made within 30 days of the event date, client will be charge in-full.

We highly encourage clients to obtain event insurance to protect themselves from unforeseen circumstances that may result in cancellation or rescheduling of events.